Last Updated: 28-12-2025
1. Introduction
Welcome to Quick Commerce. By accessing our website or mobile application, you agree to be bound by these Terms and Conditions. Our service provides hyper-local delivery of groceries, household essentials, and pharmacy items within minutes.
2. Account Registration
- To place an order, you must create an account.
- You are responsible for maintaining the confidentiality of your login credentials.
- You must be at least 18 years of age (or the legal age in your jurisdiction) to use this service.
3. Ordering and Contract Formation
- Offer and Acceptance: Your order is an offer to buy. A contract is only formed when we send you a "Dispatched" or "Out for Delivery" notification.
- Order Limits: We reserve the right to limit quantities on any order to ensure stock availability for all customers.
- Cancellations: Due to the "instant" nature of our service, orders can typically only be canceled within 60 seconds of placement. Once picking has begun at the dark store, cancellations may not be possible.
4. Pricing and Payment
- All prices are inclusive of applicable taxes unless stated otherwise.
- Delivery Fees: Fees are calculated based on distance and order volume and will be clearly displayed at checkout.
- Payment Methods: We accept major credit/debit cards, digital wallets, and [other methods like Cash on Delivery].
5. Delivery Policy
- Delivery Time: While we aim for delivery within 15–30 minutes, these times are estimates and not guarantees. Traffic, weather, and high demand may affect delivery speed.
- Delivery Address: You must ensure the delivery address and contact number provided are accurate. Our riders will wait a maximum of 5 minutes at your door before marked as a "Failed Delivery."
6. Substitutions and Out-of-Stock Items
- If an item is unavailable, we will either:
- Contact you for a substitute.
- Provide a pre-selected "smart substitute" of equal or higher value.
- Refund the missing item immediately.
- You can manage your substitution preferences in the cart settings.
7. Returns and Refunds
- Perishables: Due to hygiene and safety, fresh produce, meat, and dairy cannot be returned unless they arrive damaged or spoiled.
- Non-Perishables: Household items can be returned within [X] days if the packaging is unopened.
- Refunds: Approved refunds will be processed to your original payment method within [X] business days.
8. Health & Pharmacy Items
- We only provide Over-the-Counter (OTC) medications.
- By purchasing these items, you confirm you have read the label and are not allergic to the ingredients.
- We do not provide medical advice.
9. Limitation of Liability
Quick Commerce is not liable for any indirect, incidental, or consequential damages arising from the use of our service or the consumption of products purchased through the platform.
10. Contact Us
For any queries regarding these terms, please contact us at:
