Last Updated: 28-12-2025

1. Perishable Goods (Groceries, Meat, Dairy)

Because we deliver fresh items, we cannot accept returns on perishable goods once the delivery is completed.

• Issues: If an item is damaged, spoiled, or missing, please report it via the app within 2 hours of delivery for an instant refund or replacement.

2. Non-Perishable Goods (Household Essentials, Snacks)

Items like cleaning supplies or packaged snacks can be returned within 7 days if:

• The packaging remains unopened and sealed.
• The item is in its original condition.

3. Health & Pharmacy Items

For safety reasons, we cannot accept returns on over-the-counter medications or personal hygiene products once the seal is broken.

4. Refund Process

• Instant Credit: Choose "Quick Wallet" for an immediate refund to your app balance.
• Bank Refund: Will be processed to your original payment method within 3-5 business days.